Job Title: Business Analyst - FinCrime (Financial Crime) (Manchester, UK)
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Your Role
* Experience working within the Financial Services Industry and working within a Financial Crime Transformation environment and or/Regulatory Change project
* Experience conducting Business Analysis/Business Change (e.g. owning tasks according to project plans liaising with multiple stakeholders across cross functional teams drafting and presenting design papers)
* Understanding of core CDD AML processes and supporting technology
Nice to have:
* Experience designing and delivering change to ID&V processes and technology Experience working within the Retail Banking sector
* Provision of customer service through various communication channels including chat email and phone.
* Execution of customer service requirements to resolve more complex specific customer needs and give a unique personalised resolution for each case.
* Collaboration with teams across the bank to align and integrate customer care processes.
* Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
* Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolution of specific customer inquiries and issues related to the banks products and service including account balances transactions and payments.
* Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
* Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
* Analyst Expectations to meet the needs of stakeholders/ customers through specialist advice and support
* Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
* Likely to have responsibility for specific processes within a team.
* They may lead and supervise a team guiding and supporting professional development allocating work requirements and coordinating team resources.
* They supervise a team allocate work requirements and coordinate team resources.
Your Profile
* Domain/Key skills: Banking, Corporate Lending, Retail Lending ,cards, JIRA, Confluence, SQL
* Work closely on the development of new systems that will allow the bank to offer new goods and services to its stakeholders.
* Business requirements should be elicited, analysed, specified, and verified.
* Create documents with high-level requirements.
* Assist technical teams in developing the best use cases and database design.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than fifty countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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