Optical Dispensing Assistant– Loddon & Lowestoft
Contract Personnel are looking for an experienced Optical Dispensing Assistant for join our client’s friendly team.
How does the day-to-day look?
Assisting in Dispensing
Offer the customer general advice and guidance
Implement minor repairs to frames
Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
Keep appropriate records and report to the Practice Manager as required
Selling & Customer Relationship Management
Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
Ascertain the wants and needs of each customer
Recommend, select and help locate or obtain merchandise based on customer needs and wants
Describe merchandise and explain its use, benefits, operation and care to customers
Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
Serve customers, bag and package purchases
Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations
Answer the telephones and deal with enquiries and appointments
Manage enquiries, complaints, refunds etc, a...