Job summary The post holder will support the Overseas Visitors Manager and provideadvice in relation to overseas visitor legislation and related Department ofHealth and other guidance. The post holder will liaise with internal colleaguesand external agencies and identify, interview, assess and investigate toestablish whether patients are entitled to free NHS healthcare or whether theyare chargeable, doing so in a fair and consistent manner. They will requestand take payment in advance for all treatment and raise invoices whenrequired securing payment of invoices to ensure that there is maximumrecovery of Trust income associated with chargeable overseas patients. Main duties of the job ? Provide a consistent and knowledgeable contact point, answeringqueries, giving advice and providing information to other departmentsand to external organisations where necessary on any matterssurrounding the identification and charging of overseas visitors.? To have and maintain a thorough knowledge and understanding of theOverseas Visitor Charging Regulations in force at any point togetherwith any Guidance documents or other information provided by theDepartment of Health or other bodies.? To have a thorough understanding of the Trust policies and proceduresspecifically in relation to Overseas Visitors and financial processes andassist the Overseas Visitors Manager with review and update asrequired.? Access various information sources, including but not limited tointernally produced activity reports, the Summary Care Record, PatientAdministration Systems, the Home Office Evidence & Enquiry Service,the Department for Work and Pensions to remotely investigate apatient's Overseas Visitors Status and any other available system.? Conduct face to face interviews with patients and/or theirrepresentatives, responding to emotionally heightened situationscalmly, sensitively and robustly. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH. If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve lives Date posted 11 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 381-CO-7011190-A Job locations SWB NHS Trust West Bromwich B71 4HJ Job description Job responsibilities Provide a consistent and knowledgeable contact point, answeringqueries, giving advice and providing information to other departmentsand to external organisations where necessary on any matterssurrounding the identification and charging of overseas visitors. To have and maintain a thorough knowledge and understanding of theOverseas Visitor Charging Regulations in force at any point togetherwith any Guidance documents or other information provided by theDepartment of Health or other bodies. To have a thorough understanding of the Trust policies and proceduresspecifically in relation to Overseas Visitors and financial processes andassist the Overseas Visitors Manager with review and update asrequired. Access various information sources, including but not limited tointernally produced activity reports, the Summary Care Record, PatientAdministration Systems, the Home Office Evidence & Enquiry Service,the Department for Work and Pensions to remotely investigate apatients Overseas Visitors Status and any other available system. Conduct face to face interviews with patients and/or theirrepresentatives, responding to emotionally heightened situationscalmly, sensitively and robustly. Engage the services of an interpreter where appropriate. Collate identity and residency documentation. Liaise with clinical and other colleagues to establish what treatmenthas been/will be provided and identify if treatment is urgent orimmediately necessary. Maintain detailed records and database for all cases. To ensure medical and nursing staff are made aware when anoverseas visitor is identified as chargeable and patient informationsystems are updated with the relevant status. Using the relevant financial codes and calculating, where possible, thevalue of Overseas Visitors invoices and/or liaising with financialmanagement team to obtain costings. Where appropriate, obtain copies of EHIC cards and insert details onelectronic portal to recover costs from patients home country. Obtain full payment / deposit in advance of all treatment and registerthe payment in line with the Trusts financial protocols Take payments via card, cash or cheque. Liaise with Trust colleagues to ensure that potentially chargeableoverseas patients are identified at the earliest opportunity To always act in a professional and courteous manner, adhering toTrust Values and policies Support the Overseas Visitors Manager and participate in thedevelopment and delivery of training programmes for staff to supportthe management of overseas visitors. Build and maintain positive relationships with all stakeholders includingsimilar role post holders at other Trusts Undertake other reasonable duties as directed, commensurate with therole and banding. The post holder is expected to work flexibly, withpossible weekend and evening work rotas and also to provide annualleave and sickness cover for other team members. To maintain mandatory training at the required level and undertakerelevant additional training commensurate with the post. To participate in the development of internal processes, protocols andsystems of work. Job description Job responsibilities Provide a consistent and knowledgeable contact point, answeringqueries, giving advice and providing information to other departmentsand to external organisations where necessary on any matterssurrounding the identification and charging of overseas visitors. To have and maintain a thorough knowledge and understanding of theOverseas Visitor Charging Regulations in force at any point togetherwith any Guidance documents or other information provided by theDepartment of Health or other bodies. To have a thorough understanding of the Trust policies and proceduresspecifically in relation to Overseas Visitors and financial processes andassist the Overseas Visitors Manager with review and update asrequired. Access various information sources, including but not limited tointernally produced activity reports, the Summary Care Record, PatientAdministration Systems, the Home Office Evidence & Enquiry Service,the Department for Work and Pensions to remotely investigate apatients Overseas Visitors Status and any other available system. Conduct face to face interviews with patients and/or theirrepresentatives, responding to emotionally heightened situationscalmly, sensitively and robustly. Engage the services of an interpreter where appropriate. Collate identity and residency documentation. Liaise with clinical and other colleagues to establish what treatmenthas been/will be provided and identify if treatment is urgent orimmediately necessary. Maintain detailed records and database for all cases. To ensure medical and nursing staff are made aware when anoverseas visitor is identified as chargeable and patient informationsystems are updated with the relevant status. Using the relevant financial codes and calculating, where possible, thevalue of Overseas Visitors invoices and/or liaising with financialmanagement team to obtain costings. Where appropriate, obtain copies of EHIC cards and insert details onelectronic portal to recover costs from patients home country. Obtain full payment / deposit in advance of all treatment and registerthe payment in line with the Trusts financial protocols Take payments via card, cash or cheque. Liaise with Trust colleagues to ensure that potentially chargeableoverseas patients are identified at the earliest opportunity To always act in a professional and courteous manner, adhering toTrust Values and policies Support the Overseas Visitors Manager and participate in thedevelopment and delivery of training programmes for staff to supportthe management of overseas visitors. Build and maintain positive relationships with all stakeholders includingsimilar role post holders at other Trusts Undertake other reasonable duties as directed, commensurate with therole and banding. The post holder is expected to work flexibly, withpossible weekend and evening work rotas and also to provide annualleave and sickness cover for other team members. To maintain mandatory training at the required level and undertakerelevant additional training commensurate with the post. To participate in the development of internal processes, protocols andsystems of work. Person Specification Qualifications Essential Educated to A level with 2 or more passes at grade C or above (or similar experience) Desirable Completed HEE eLearning for Health and Summary Care Record training relating to NHS Overseas Visitors Customer service qualification Finance qualification Experience Essential Experience of resolving complex issues in emotionally heightened situations Experience of producing written and verbally communicating complex information Experience of reviewing legislation and government guidelines, and applying them to complex situations Experience of raising invoices, chasing debt and using financial systems such as iProc Experience of maintaining databases and Microsoft IT applications Desirable Previous experience working within an NHS/hospital setting Experience using hospital administration systems Experience of working within an NHS Overseas Visitors team Person Specification Qualifications Essential Educated to A level with 2 or more passes at grade C or above (or similar experience) Desirable Completed HEE eLearning for Health and Summary Care Record training relating to NHS Overseas Visitors Customer service qualification Finance qualification Experience Essential Experience of resolving complex issues in emotionally heightened situations Experience of producing written and verbally communicating complex information Experience of reviewing legislation and government guidelines, and applying them to complex situations Experience of raising invoices, chasing debt and using financial systems such as iProc Experience of maintaining databases and Microsoft IT applications Desirable Previous experience working within an NHS/hospital setting Experience using hospital administration systems Experience of working within an NHS Overseas Visitors team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust West Bromwich B71 4HJ Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)