We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? The S enior Technical Program Manager role will l everage technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory, and business requirementsfrom beginning to end. T he role will t ranslate business objectives into execution strategy. Also a nticipate, track, and resolve risks, dependencies, and impediments to program and project delivery. This role will be a member of the product delivery team s upporting Engineering Excellence, DX Learning, and Building Software the Amex Way and report to the Director, Digital Product Management within the Developer Enablement team within Developer Experience. Key Responsibilities: Organizational Change: Leverage knowledge and change management tools to implement change in individuals and the workplace. Adjust own work effort, style, and content to support desired change. Recognizes when change is required and proposes necessary steps in processes and practices. Partner with Engineering Directors and Change Champions to drive engineering excellence (ex\: new practices, tooling, etc.) Influence and Negotiation\: Partnering with engineering teams providing the business case to use adopt new practices and use new tooling within their application development ecosystem. Facilitation\: In-person sessions with engineers “tell, show, do” to drive increased adoption and utilization of new practices, tooling, etc. Uses technical expertise to identify and enable feasible balance between theories, procedures, requirements, regulations, and policies that may seem counter to one another. Ensures learning scenarios resemble current Tech ecosystem for new joiners and current Tech workforce. Minimum Qualifications Adaptive Communication\: Able to adjust the message, style, and tone of a communication to accommodate a variety of audiences. Organizational Change\: Drives needed culture shift to enable successful adoption of change. Leads, champions, and support initiatives to enable and/or implement sustainable change and drive key business results. Anticipates the need for change and takes a proactive role in inspiring change when needed. Uses industry and internally aligned change practices and frameworks. Uses an innovative and creative approach to solving problems, which include a combination of communication, training, and other vehicles for enabling change. Technical Acumen\: Picks up on technical things quickly; can learn new skills and knowledge and apply this knowledge to demonstrate these new skills; is good at learning new industry, company, product, or technical knowledge; Able to demonstrate new skills in specific area of expertise; Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise. Agile Practices\: Practice and demonstrate principles for the best iterative development methods for the self-organizing teams. Requirements and solutions evolve through collaboration between self organizing, cross-functional teams and continuous improvement. Includes methods such as Lean, XP, Kanban, Scrum, Programmer Anarchy and scaling methods such as SAFe, LeSS, and DaDD. SDLC Methodologies and Practices\: Knowledge of formal methodologies for the traditional, structured approach to developing, enhancing and supporting applications. Preferred Qualifications Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium scale projects (typically with direct business impact and firm deadlines). Identifies, assesses and manages risks to the success of the project. Knowledge of methodologies and practices for defining requirements for improving processes and systems. Awareness of the skills needed to design, create, test and document programs. Ability to apply domain driven solutions, as needed. Interprets data to identify relationships, issues, assumptions, and emerging trends in order to make recommendations for change or improvement. Develops an understanding of the role of testing within system development, as a tool for design improvement as well as a validation process. Understands the core systems, components and tools that comprise an enterprise IT environment and those that their immediate team supports. Obtains buy-in for a change in working conditions by using open and honest communication and by carefully listening to leadership's ideas.