Are you ready to launch your IT career with an exciting and hands-on role? ESP Projects, a leading IT company in Sheffield, is on the lookout for a motivated IT Apprentice to join their dynamic team With a strong reputation for mentoring apprentices, ESP Projects offers the perfect opportunity to gain real-world experience while working towards a Level 3 IT Support qualification with expert training from Baltic Apprenticeships. In this role, you wont just be behind a deskyoull be out in the field, installing cutting-edge equipment, troubleshooting IT issues, and supporting customers both remotely and on-site. If youre passionate about technology, problem-solving, and learning on the job, this is the perfect opportunity for you A Typical Day in the Job: ? Providing first-line IT support, troubleshooting and resolving technical issues. ? Installing and configuring PCs, laptops, servers, and network equipment. ? Setting up and maintaining software such as Windows, Office 365, and antivirus programs. ? Monitoring network performance, identifying issues, and working with cabling infrastructure. ? Gaining exposure to cloud technologies, including Azure and backup systems. ? Learning to automate tasks using scripting languages like PowerShell. Salary, Hours & Benefits: ?? Salary: £12,480 per year ?? Monday Friday, flexible working hours (8:30 AM 5 PM or 9 AM 5:30 PM) ?? 28 days holiday (including bank holidays) ?? Business mileage & insurance fully covered ?? Employee of the month awards ?? Regular social events & team activities ??? Weekly staff meals & treats ??? Free onsite parking Desired Qualities, Skills and Knowledge: ?? A valid driving license and access to a vehicle (travel to client sites required). ?? Grade C/4 in Maths and C/5 in English. ?? Strong problem-solving skills and a passion for IT. ?? Good communication skills both written and verbal. ?? Confidence and motivation to learn in a fast-paced environment. ?? Any previous IT experience (e.g., building PCs, troubleshooting tech issues) is a bonus Your Training with Baltic: This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT. Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Bespoke: Problem Solving & Innovation - This course focuses on developing essential problem-solving and innovation skills to navigate challenges effectively in both personal and professional settings. Customer Service Fundamentals - This course focuses on developing key customer service skills to help learners build lasting relationships, drive customer loyalty, and contribute to overall business success. Learners will explore how customer service directly influences brand reputation and customer satisfaction, as well as strategies for effectively meeting customer needs. Expert: Microsoft 365 Fundamentals - This course offers a solid introduction to Microsoft 365, covering the core services and capabilities that are essential for productivity and collaboration in the cloud. Designed for beginners, this course prepares learners for the Microsoft Certified: Microsoft 365 Fundamentals certification, providing a comprehensive understanding of key Microsoft 365 tools, services, and cloud concepts. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with ESP Projects. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.