Due to increased demand, our logistics / freight forwarding client is looking to appoint a Customer Service Specialist, for their busy Essex branch.
As Customer Service Specialist you will be liaising with customers, service partners and colleagues on a daily basis. You should be comfortable working as part of the team whilst being capable of prioritising your own workload and seeing personal tasks through to completion.
Responsibilities:
* Validate and schedule daily customer bookings.
* Handle general customer queries via email and live chat.
* Provide pricing and delivery information on request.
* Resolve customer issues with empathy.
* Liaise with service partners and suppliers to resolve operational issues.
* Identify and feedback possible improvements to current systems and processes.
* Assist in other projects to further the goals of the business.
We're keen to speak to experienced customer service professionals, who demonstrate confidence when dealing with customers in a polite and professional manner, and excel in accurately articulating information to customers. Candidates would ideally have experience from a freight / logistics / express background.
This is a fast-paced role and therefore applicants must be able to work under pressure ensuring accuracy is not lost in favour of speed.
This is a full-time, permanent position, working Monday to Friday with no weekends required!
In return, the Customer Service Specialist will be offered a starting salary in the region of £25,500.
Contact us today at 0203 906 6020 if you would like to know more about this Customer Service Specialist opportunity.
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