Staffline have a great opportunity to work as a Customer Experience Team Member for a leading supply chain company based in Coleshill, Hams Hall, B46 area
The rate of pay is £25,200 - £26000 per annum
Rota shifts:
Week 1 - 7.00am - 15.30pm
Week 2 - 7.30am - 16.00pm
Week 3 - 8.00am - 16.30pm
Week 4 - 8.30am - 5.00pm
Week 5 - 9.00am - 5.30pm
Week 6 - 9.30am - 6.pm
Own transport will be required
Your Time at Work
To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry.
Identify and implement long term solutions to customer issues
Answer inbound phone calls to ensure the department achieves the target performance
Liaise with key contacts across the network to resolve customer queries
Provide timely updates to customers in a professional and helpful manner
Represent Tradeteam in demonstrating excellent standards of customer service
Support the network as required to ensure customers are clearly communicated to
Our Perfect Worker
- Ensure own knowledge of all department changes and developments are kept up to date particularly around peak times in year
- Works effectively as part of a team
- Works collaboratively with others to achieve team or business objectives
- Shares information, knowledge, ideas and experience freely with other
- Demonstrates energy, enthusiasm and commitment
- Commits to team decisions and contributes to build...