We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? As Training and Events Coordinator, you will maintain the integrity of training and safety critical competency assessment records and filing systems; type and/or enter data into computer systems, including word processing, spreadsheet, presentation, database, or specialised software packages. You will handle customer and business queries by telephone and email, including general and sales queries, payments and invoicing activity; manage the Academy day to day running and coordinate the delivery of training courses and events to meet external businesses, individual, departmental and company requirements. You'll make a difference by:
1. Working closely with Senior Management to develop, manage, and deliver the training plans and calendar for Siemens Mobility and NTAR.
2. Using the relevant business systems, coordinate and manage all training events to ensure trainers, resources and equipment are in place; manage training requisitions and ensure joining instructions, completion certificates, and course content are available for download.
3. Handling general and booking enquiries, pre-events queries and assisting with social media queries.
4. Handling payment queries (PO and Card) and taking telephone payments if required, updating the relevant systems with payment information.
5. Ensuring all required resources are available and in place for events.
6. Notifying maintenance resources to ensure classroom layout is correct.
7. Welcoming delegates, managing check out and assisting with general on-the-day queries from delegates.
8. Ensuring delegate entry to site and parking.
9. Ensuring consumables, instructions, and equipment in training rooms (i.e. checking AV equipment).
10. Assisting in maintaining arrangements for learner well-being, safety, and safeguarding.
11. Capturing and reporting on learner and stakeholder satisfaction data.
12. Carrying out research, sourcing external suppliers, and providing suitable and cost-effective solutions.
Having excellent planning and administration skills, customer service experience, being highly organised with attention to detail, and being experienced in using Microsoft Office Suite (Outlook, Word, Excel, Sharepoint, Yammer) are essential.
Preferred:
1. L&D NVQ Level 3.
2. Administration and database management experience desirable.
3. Good presentation skills.
4. Knowledge of the Apprenticeship cycle and supporting processes.
5. Relevant training qualification (CIPD or similar).
6. OFSTED & ESFA rules and guidance.
7. Relevant event management training.
Competitive salary, 26 days holiday with an option to buy/sell up to 5 days per year, attractive pension scheme, and subsidised BUPA Healthcare.
#TransformTheEveryday with us. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
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