Front of House Team Member - Bridge Street, Peterborough
Job Type: Full Time
German Doner Kebab is a fast-growing restaurant brand, known for changing the perception of kebabs with over 90 restaurants worldwide. We pride ourselves on exceptional service, quality food, and memorable guest experiences. Join our team to support our mission and grow with us!
As a Front of House Team Member, you will support and work as part of a team to deliver outstanding food quality, guest care, and service. Your role is crucial in maintaining our brand standards and ensuring every guest leaves satisfied and eager to return.
Here is what you need:
* Prioritize guest satisfaction in all interactions.
* Maintain a positive, 'can-do' attitude.
* Assist guests with menu choices and upselling.
* Process orders through the POS system efficiently.
* Assist in food and beverage preparation and packing.
* Ensure food presentation is appealing.
* Promote additional food items to enhance guest experience and increase sales.
* Handle sales transactions and provide receipts.
* Greet guests warmly and genuinely.
* Answer phone inquiries professionally.
* Assemble and package orders to brand standards.
* Keep guest areas clean and sanitary.
* Ensure all orders are complete and ready for delivery to guests.
* Adhere to brand standards and deliver exceptional service.
Key skills & knowledge needed:
* Clear communication and attentive listening skills.
* Maintain a clean and professional appearance.
* Display enthusiasm and a positive attitude.
* Provide cheerful, helpful guest care.
* Adapt to varying business volumes with urgency.
* Understand menu items and allergens thoroughly.
* Follow instructions to meet brand standards.
* Complete daily paperwork accurately.
* Be cross-trained in kitchen and front counter roles.
* Commit to exceptional guest service and high standards.
Working for GDK offers a full career pathway with excellent progression opportunities!
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