This range is provided by Net Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Net Talent
Responsibilities:
* Troubleshooting technical tickets and providing problem resolution
* Reassign or escalate advanced enquiries to appropriate team with clear guidance when more support is required
* Respond to customers across all support channels, and provide appropriate and effective assistance
* Develop and maintain a strong and communicable understanding of existing products and features, as well as any new ones when they are introduced
* Work closely with the other team members, taking ownership of technical tickets, communications and handovers
* Improve and maintain support information quality within our service platform and other relevant tools.
* Follow up on open tickets to ensure an effective resolution
* Maintain a relationship and communicate customer feedback to any relevant internal teams
* Be an internal product guru, staying on top of all new features and releases and be able to provide internal support as well as customer-facing support
Skillset:
* Familiarity with programming or scripting languages (Python, Ruby, Bash)
* Demonstrable experience in technical support roles
* Understanding of AWS
* CRM Experience
* Technical troubleshooting and problem solving experience
* Able to provide technical communication in a way that is understandable to all
* Proactive, adaptable and able to work with initiative
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Engineering, and Customer Service
Industries
Sporting Goods Manufacturing, Software Development, and IT System Custom Software Development
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