Due to our International expansion, we’re recruiting a bi-lingual Account Manager to join our team in Belfast!
As an Account Manager with TeamFeePay, you are responsible for building a strong relationship with our clubs, continually identifying their pain points and needs where TeamFeePay can help. You will generate revenue from existing grassroots football clubs on a needs led approach. You will build relationships with club officials, understanding their needs, and presenting the benefits of our platform.
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach.
* Finance
* People
* Governance
* Facilities & Equipment
* Football
We offer tailored club development advice and planning to all our clubs and have built a range of specific features and services that assist clubs in growth and sustainability:
* Payment collections
* Income generation - Fundraising and Sponsorship playbook
* Camp booker
* Team tours
* Squad selector
* Retail partnerships
* Club shop
* Private Medical Insurance
* Webinars, Resources and templates
* Club development planning
Employee Benefits
* A collaborative and supportive culture and working environment with regular social and charity events
* Competitive salary and commission structure
* Vitality healthcare
* Standard pension and holidays
* Professional development opportunities.
Main Responsibilities
* Client Relationship Management: Serve as the primary point of contact for assigned clubs, building and maintaining strong, long-lasting relationships.
* Upselling: identify and close up selling opportunities aligned to your upsell target across your assigned clubs.
* Contact with clubs: Retain a regular cycle of communication with your assigned clubs.
* Problem Resolution: Address and resolve any client issues or complaints promptly and effectively.
* Collaboration: Work closely with internal teams to ensure client needs are understood and met.
* Data Analysis: Collect and analyse data on client usage and feedback to identify opportunities for improvement and growth.
* Training and Onboarding: Assist in the onboarding process for new clients where required, providing training and support to ensure they are fully equipped to use the platform.
* Reporting: Prepare regular reports on account status and performance metrics.
* Customer Service:Provide a first-class service to our clubs.
* Continuous Improvement: Identify opportunities for improvement in our processes and communicate these to your team lead.
Skills and Experience
* Proven track record of success in sales or account management
* Spanish proficiency Level B1 or above
* Italian level A2 or above is desirable
* A passion for grassroot football (preferable and not essential)
* Excellent communication and interpersonal skills
* Ability to build rapport and establish trust with clients
* Highly motivated and results oriented.
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