Summary
Communicating with businesses and negotiating purchases and sales of excess stock. For the right person there are opportunities for career progression and further learning and development.
Wage
£11,648 a year
Commission will also be paid in addition to salary.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date
Sunday 16 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Speaking with companies to arrange removal of used and surplus cartridges.
* Promoting our recycling scheme.
* Applicants should have excellent communication skills and enthusiasm.
Where you’ll work
Ridley Road
Burnt Mills Industrial Estate
Basildon
SS13 1EG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THELIGHTBULB LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* You will acheive the Level 2 Customer Service Practitioner Apprenticeship Standard.
* There are workshops you will need to attend via Teams.
* You will have a mentor for one to one teaching and learning.
* In-house training will be given to support specifics of the role.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Logical
* Team working
* Non judgemental