Job Description
Salary : Up to £40,000 plus £5,000 car allowance or company car
plus an uncapped commission structure
Location: North West
Working Hours : Monday - Friday 8:30/9:00 - 17:00/17:30
To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
1. It is your responsibility to ensure you see your customer every 3 months for account reviews
2. It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
3. To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
4. By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
5. It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
6. All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
7. To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
8. All quotes to customers must be provided within 48 hours of meeting SAT.
9. Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
Managing your existing base – customer service responsibilities
10. It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
11. Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
12. If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
Qualifications
13. Telecoms or similar industry experience
14. Experience in Account Management
15. Clear understanding of the objectives of commercial businesses across multiple verticals
16. An understanding of sales process
17. Can demonstrate the sales process
18. Can clearly articulate Daisy’s core vision/competencies and product portfolio
19. Can demonstrate all Daisy’s core products into a commercial business at all senior levels
20. Can set personal development objectives
21. Utilises CRM systems to build pipeline and manage pipeline effectively
22. Clear and articulate written and verbal communication
23. Understanding of Daisy’s product portfolio and the benefits this provides our customers
24. Customer centric attitude
25. Can demonstrate that they can manage a base of existing customers with world class account management
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
26. 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
27. Holiday purchase scheme
28. £500 referral scheme bonus
29. Professional development to help you achieve your personal goals
30. Eye care vouchers available and discounted Medicash membership
31. Sim deals for you and your family/friends
32. Access to discounts and savings at more than 1,200 retailers
33. An additional day off on your birthday or if you're getting married