The Sheffield Diabetic Eye Screening Service has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to a city-wide service.
The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
Responsibilities:
* Deal with telephone and face-to-face enquiries and appointment bookings in a professional manner in accordance with local and national procedures.
* Process referrals into the eye screening service and from the service to the hospital Ophthalmology department.
* Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.
* Provide administrative support to the Engagement Lead to ensure projects and targeted clinics run smoothly and efficiently, including the contacting of patients, and booking of appointments.
* Utilise the OptoMize, Lorenzo and Medisoft software packages to check the patients care pathway.
* Carry out other administrative tasks commensurate with the grade.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and many policies to support employees in balancing their personal and professional life.
The Sheffield Diabetic Eye Screening Service serves a population of more than 37,500 people with diabetes. Diabetic eye screening is a key part of diabetes care. People with diabetes are at risk of damage from Diabetic Retinopathy, a condition that can lead to sight loss if it is not treated.
The Service provides photographic eye screening and examination of the images to detect sight-threatening retinopathy. The Service also works directly with the Ophthalmology Department at Sheffield Teaching Hospitals to ensure that patients requiring further tests and/or treatment receive seamless and timely care.
For further details / informal visits contact:
Name: Scott Pickles
Job title: Programme Manager
Email address: scott.pickles@nhs.net
Telephone number: 0114 3078085
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