My client is looking for someone who is passionate about IT and has a keen interest to develop themselves alongside the business IT objectives.
The Role:
To support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets.
As Front-line Service Technician, you’ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. You will also be responsible for the creation and upkeep of the centralised IT documentation used across the group.
My client is also very keen to develop all staff and we are looking for an individual who is also eager to develop their own skills further. This role will be directly involved in various IT project work, where you may be required to undertake additional training in order to successfully support the projects.
Job Duties
Service Management:
Investigating/Diagnosing/Resolving new & existing requests raised.
Logging and management of problems/incidents.
Upkeep and creation of assets.
Basic end user training.
Creation and upkeep of documentation.
User onboarding and offboard:
Creating new users and assi...