Job summary We are looking for a committed and compassionate Receptionist to join our practice on Hayling Island. Main duties of the job To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us Our practice is situated close to the beach on Hayling Island and our clinical team comprises 4 GP partners, 3 salaried GPs, paramedic practitioner, nurse practitioner, 2 practice nurses and 2 HCAs. We are a committed training practice, hosting GP trainees and students throughout the year, and are also an active Research Practice. We are part of a well-established PCN group and share clinical pharmacists, a first contact physio and host of other patient care providers. Our back room staff support is comprehensive and staff retention is high. Date posted 25 March 2025 Pay scheme Other Salary £11.64 an hour Contract Permanent Working pattern Part-time Reference number A1358-25-0001 Job locations Elm Grove Hayling Island Hampshire PO11 9AP Job description Job responsibilities The following are the primary responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system (SystmOne) Process personal, telephone and e-requests for appointments Answer incoming phone calls, transfer calls or deal with the callers requests appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested In addition to the primary responsibilities, the Receptionist may be requested to: Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Order and monitor stationery supplies Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support the practice in organising and display promotional material on the allocated noticed boards and in the waiting room Job description Job responsibilities The following are the primary responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system (SystmOne) Process personal, telephone and e-requests for appointments Answer incoming phone calls, transfer calls or deal with the callers requests appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested In addition to the primary responsibilities, the Receptionist may be requested to: Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Order and monitor stationery supplies Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support the practice in organising and display promotional material on the allocated noticed boards and in the waiting room Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a healthcare setting Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Waterside Medical Practice Address Elm Grove Hayling Island Hampshire PO11 9AP Employer's website https://www.watersidemedicalpractice.co.uk (Opens in a new tab)