Job summary We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team. The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent IT (preferably in EMIS Web) and communication skills are required. Previous NHS GP receptionist experience preferred. Reception office duties are covered Monday to Friday 8:00am - 6.30pm; it is essential that applicants are flexible, where necessary, to cover holiday/absence. Main duties of the job Job Responsibilities include: Answering the telephone, taking messages, and passing them on appropriately. Manage the reception desk ensuring surgeries run smoothly and efficiently. Processing all requests for repeat prescriptions in accordance with practice guidelines. Checking patients records and issuing reminders for long term condition reviews/blood tests etc. To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team. Be able to cover all reception/administration tasks as necessary. Process appointment requests by telephone and in person. Process on-line consultations and messages from AccuRx. Taking requests for home visits and ensure they are recorded and processed correctly. Liaise with hospitals, primary health care team, social services, etc. Computer data entry updating patient records. Maintaining confidentiality at all times. Receive patients and visitors courteously and efficiently. To have a thorough knowledge of all Practice procedures and policies. To work in accordance with written protocols. Any other tasks allocated by Practice Manager / GPs / Senior Receptionist About us We are a GP practice with a population of 8700, we are based in purpose-built premises with 4 GP partners, 2 salaried GPs, 1 ANP, 3 Practice Nurses, 1 HCA, 1a phlebotomist and an experienced and supportive reception and administration team - all committed to delivering a high standard of care for our patients. Benefits: Additional leave Company pension Health & wellbeing programme Sick pay Date posted 28 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time Reference number A0630-25-0000 Job locations 2 Hodge Road Worsley Manchester M28 3AT Job description Job responsibilities Job Responsibilities include: Answering the telephone, taking messages, and passing them on appropriately. Manage the reception desk ensuring surgeries run smoothly and efficiently. Processing all requests for repeat prescriptions in accordance with practice guidelines. Checking patients records and issuing reminders for long term condition reviews/blood tests etc. To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team. Be able to cover all reception/administration tasks as necessary. Process appointment requests by telephone and in person. Process on-line consultations and messages from AccuRx. Taking requests for home visits and ensure they are recorded and processed correctly. Liaise with hospitals, primary health care team, social services, etc. Computer data entry updating patient records. Maintaining confidentiality at all times. Receive patients and visitors courteously and efficiently. To have a thorough knowledge of all Practice procedures and policies. To work in accordance with written protocols. Any other tasks allocated by Practice Manager, GPs, Senior Receptionist Job description Job responsibilities Job Responsibilities include: Answering the telephone, taking messages, and passing them on appropriately. Manage the reception desk ensuring surgeries run smoothly and efficiently. Processing all requests for repeat prescriptions in accordance with practice guidelines. Checking patients records and issuing reminders for long term condition reviews/blood tests etc. To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team. Be able to cover all reception/administration tasks as necessary. Process appointment requests by telephone and in person. Process on-line consultations and messages from AccuRx. Taking requests for home visits and ensure they are recorded and processed correctly. Liaise with hospitals, primary health care team, social services, etc. Computer data entry updating patient records. Maintaining confidentiality at all times. Receive patients and visitors courteously and efficiently. To have a thorough knowledge of all Practice procedures and policies. To work in accordance with written protocols. Any other tasks allocated by Practice Manager, GPs, Senior Receptionist Person Specification Experience Essential We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team. The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent IT (preferably in EMIS Web) and communication skills are required. Previous NHS GP receptionist experience preferred. Person Specification Experience Essential We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team. The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent IT (preferably in EMIS Web) and communication skills are required. Previous NHS GP receptionist experience preferred. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Walkden Medical Centre Address 2 Hodge Road Worsley Manchester M28 3AT Employer's website https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)