Job Summary
Barchester Healthcare is a leading provider of high-quality care and support services in the UK. As a Nursing Home Operations Manager, you will be responsible for overseeing and supporting nursing homes across the North Division, ensuring the delivery of exceptional care to residents. Your role will involve managing budgets, implementing quality improvement plans, and providing inspirational leadership to the care home teams.
Main Duties of the Job
As a Nursing Home Operations Manager, you will travel across and support your patch to help Barchester Healthcare deliver the high standards they are known for. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that ensure residents' needs are met. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within the care homes. You will also be committed to improving the clinical standards of the teams through learning and development programmes.
About Us
Barchester Healthcare operates a network of nursing homes and assisted living facilities across the country, focusing on delivering exceptional care and improving the lives of their residents.
Date Posted: 14 February 2025
Pay Scheme: Other
Salary: Depending on experience, salary expectations will be discussed at the interview stage.
Contract: Permanent
Working Pattern: Full-time, Part-time
Reference Number: 1241501345
Job Locations:
Barchester Healthcare, Dudley, DY1 3EA
Job Responsibilities
We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division. This role requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:
1. Generous starting salary
2. £7,500 annual car allowance
3. All mileage and expenses paid
4. 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
5. Up to 8% employer's pension contribution
6. Unlimited access to our generous refer-a-friend scheme, earning up to £1000* per referral
7. Access to a wide range of retail and leisure discounts at big brands and supermarkets
8. Free access to medical specialists for a second opinion
9. Confidential and free access to counselling and legal services
Required Experience and Qualifications:
* Passionate about providing high-quality care and improving the lives of residents
* Registered Nurse (RN) qualification or equivalent professional experience
* Significant experience in a senior operational/leadership role in a care home setting
* Turnaround home management experience
* Significant experience in managing budgets, financial planning, and cost control
* Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
* Strong track record of improving care quality and driving operational efficiencies
* Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
* Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
* Full UK driving licence, with the ability to travel regularly and stay away from home
Role and Responsibilities:
* Take on General Manager responsibilities and become a CQC Registered Manager if needed
* Identify concerns about the home through robust quality assurance, complaints, incidents, or accidents and implement improvements
* Prepare an annual budget with the support of internal stakeholders
* Manage all sales inquiries and proactively promote the home in the local community
* Build a culture of robust performance management
* Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
* Demonstrate determination to deliver quality care
* Build close and trusting relationships with residents and their loved ones
This is a demanding but rewarding national role that could see you based anywhere across Northern England.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration: Applicants must have current UK professional registration.
Employer Details:
Employer Name: Barchester Healthcare
Address: Dudley, DY1 3EA
Employer's Website: Barchester Healthcare
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