The NHS Digital Academy exists to research, design and deliver educational products, from two-hour online training courses to year-long Diplomas; learning frameworks to fellowships; board sessions to self-managed learning. These products help the NHS to buy, build, implement and use technology and data systems better.
Each product is researched, designed, tested, and iterated to deliver measurable value to our learners - and ultimately the patients, colleagues, public and taxpayers we serve.
The Digital Training Performance Researcher will lead on the metrics and measurements that support our activities both at the service and the product level.
We take a user-centred approach to learning product development and are looking for someone who understands how data can support the initial development and ongoing iteration of learning products to improve digital skills within the NHS workforce.
Main duties of the job
The Digital Academy Digital Training Performance Researcher will act as performance analyst for the service as a whole, reporting to our Lead Service Designer and supporting them in ensuring all academy products and the service as a whole deliver measurable impact. Work may include:
1. Developing a coherent approach to report and gain assurance of performance, to help us make informed decisions about next steps.
2. Leading the design, development and implementation of the Academy performance dashboard to enable us to monitor performance and improvement.
3. Providing support to Academy product managers and their suppliers in developing performance measurement frameworks for learning products.
4. Engaging proactively with colleagues within the NHS and NHS England including senior managers, educators, alumni groups, regional colleagues and other significant stakeholders across the system.
This role is critical for the Academy as it helps establish, manage and develop the essential business processes and practices for solid, reliable information management and reporting.
About us
The NHS England board has set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
* Making the NHS a great place to work, where our people can make a difference and achieve their potential.
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
* Optimising the use of digital technology, research, and innovation.
Job responsibilities
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Academy and the Organisation, but will initially include:
1. Engaging proactively with the Academy's service owner, service designer and colleagues to understand their requirements and to co-develop a measurement strategy that enables the Academy to effectively monitor, challenge and report performance of delivery of our learning product sets.
2. Development of a technical specification to deliver an automated solution to support benchmarking and the delivery of the integrated performance reporting framework.
3. Owning the creation and establishment of common product-level metrics to enable comparison and measurement of common quality metrics, e.g. ED&I consideration re: uptake.
4. Leading in the delivery and implementation of performance dashboards.
5. Becoming the senior system manager for the Academy's performance reporting solution and ensuring that policies and procedures exist to ensure that performance information is handled and used in accordance with governance requirements.
6. Leading the development of front-end reporting tools to support learner and educator feedback.
7. Developing and delivering training programmes and materials to support colleagues in understanding how we report on learning effectiveness and how to interpret product data to create actionable insights.
8. Developing and prioritising a programme of developments to ensure our reporting systems remain responsive to user requirements.
9. Leading on the reporting aspects of new initiatives, interpreting guidance and proposing changes to business intelligence working practices and procedures.
10. Acting as a source of expertise and knowledge on healthcare information relating to education and training performance metrics and information/analytical techniques.
11. Establishing quality assurance protocols to ensure the quality of data received and work collaboratively with colleagues to obtain data to agreed definitions and deadlines.
12. Working with senior analytical leads in other directorates and regions to maximise efficiencies and identify areas for collaboration.
13. Supporting the user research operations team in setting up secure data repositories and in user data handling and synthesis.
14. Contributing to the strategic planning of wider team projects.
15. Contributing to the development of performance and business intelligence strategies.
Person Specification
Knowledge
* Specialist knowledge of a range of research approaches including both quantitative and qualitative methodology.
Skills and experience
* Experience of measuring the value of educational products and services.
* Ability to present research and communicate findings to non-researchers.
* Experience of working in health sector/ knowledge of the health sector.
Qualifications
* Educated to master's level (or equivalent qualification / experience).
£53,755 to £60,504 a year (exclusive of London weighting).
#J-18808-Ljbffr