What's involved with this role: Temporary Assessment Support Officer/Admin – Housing Ref no: W Cheshire 5259280 Pay Rate: £13.05 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours Role Length: This opening assignment is for 3 weeks City: ELLESMERE PORT This role is likely to be extended until 31.03.2025 We are looking for a candidate with experience of dealing with Household Support Fund applications. They will also be expected to answer calls from the crisis line to assist with food banks referrals and help with gas and electricity. Key responsibilities: Process and co-ordinate all procurement and payment related activity for the Assessment Centre including raising orders, invoicing and supplier payment verification and processing activities/reconciliations. Carry out auditing of accounts as required to ensure appropriate expenditure of funding provided to customers in receipt of social care services. Calculate weekly charges based on social care customers’ personal financial information and confirm in writing to ensure customers are informed of their current charge for services and the Council’s terms of trade. Maintain and monitor financial and administrative systems, creating and approving purchase requisitions, calculating and processing payments/charges relevant to Social Care related services, mark view, handling payments, to enable supervisors and managers to maintain budgets efficiently and effectively in accordance with financial regulations. Receive and action requests for services via email, telephone, post or face to face, determining their importance and priority, responding directly where possible or in the case of sensitive or complex requests, refer these to a more senior colleague thereby ensuring that service needs are met and business levels are maintained. Maintain and monitor the use of financial and administrative information systems and databases in operation ensuring the accuracy, quality and integrity of the data base and systems, that proper control is exercised and that all data and information is accessible to enable services and managers to meet statutory requirements and meet service needs. Assist with loading and uplifting of contractual rates paid to care providers and customers for social care related activities. Respond to all internal and external communications sensitively, diplomatically and using discretion to provide up to date, constant and accurate advice, guidance and information in accordance with relevant regulations, policies and procedures, to ensure standards are maintained and business needs are met. Monitor the performance of the team, identify areas for improvement and make recommendations for action to supervisors and managers in order to contribute to the achievement of service and corporate objectives. Assist with monitoring any Service Level Agreements, making any payments due, monitoring workloads, preparing & monitoring any statistical or year-end returns providing these as required. Work in partnership with the Council Tax Billing/ Debt Recovery/ Corporate Fraud sections and maintain effective communication on common issues. Liaise with Social Care teams, DWP offices, the Rent Officer Service, Housing Associations and private landlords on individual cases. Key requirements: GCSE (or equivalent) in at least five subjects (at grade C or above) including Mathematics and English. Relevant NVQ Level 3 (or equivalent). Sound working knowledge of the Councils Ordering, invoicing and payment systems and procedures Basic understanding of Housing, Council Tax and Social Care legislation/policies and other means tested benefits. Excellent written and oral communication skills. Experience of working in a financial / administrative environment. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Ability to cope with change and develop positive approaches in self and others. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you) – please give full details within your CV document. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. "XI ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please