The Newcastle upon Tyne Hospitals NHS Foundation Trust
An exciting opportunity has arisen for an Outpatient Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across all locations, however, will have a main base at the Freeman Hospital.
15 hours /week (08.30 to 17.00 (1 hour lunch) Monday & Tuesday)
Main duties of the job
* They will be required to work using their own initiative and seek advice where appropriate.
* They will need to possess good communication skills to ensure that high standards of patient care are maintained, with patient queries being addressed in a prompt, effective and polite manner.
* The role requires standard keyboard skills and involves the use of VDU / IT equipment for long periods on a daily basis. Previous reception/clerical experience would be desirable but not essential.
Job responsibilities
* To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered.
* To continue to develop and maintain competencies in all areas of work.
Person Specification
Qualifications & Education
* NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience.
Knowledge & Experience
* Previous reception/clerical experience.
* Previous customer care experience.
Skills & Abilities
* Good literacy and numeracy skills.
* Ability to communicate with members of the public, all staff and health care providers.
* Ability to work effectively as part of the multi-disciplinary team.
* IT skills in windows based applications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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