Job Description
Our client is a for-profit registered provider of affordable housing in London, dedicated to delivering high-quality, shared ownership homes.
Job Summary
As Operations Director, you will be responsible for leading the operational functions of the business, ensuring compliance with regulatory frameworks, and driving operational efficiency. You will be directly involved in governance, regulatory compliance, and managing key relationships with external stakeholders, external advisors, and solicitors. Your role will also involve overseeing tenant satisfaction, managing financial aspects of rent and charges, and supporting the delivery of ongoing housing developments and projects.
Key Responsibilities
1. Governance and Regulatory Compliance: Ensure that all operations comply with relevant regulations, with a focus on shared ownership and affordable housing standards. Apply regulatory requirements to day-to-day matters, such as grants, staircasing, managing agents, insurance renewals, and rent increases.
2. Stakeholder Management: Provide timely and accurate information in response to queries from external partners, including Homes England, the Board, shareholders, external advisors, and solicitors.
3. Customer Care and Tenant Satisfaction: Collaborate with the Customer Care Manager to ma...