Our Accounts Collections Team is seeking a skilled and results-driven individual to join us on a 12-month Fixed Term Contract. As an Accounts Collections Specialist, you will be part of a large team responsible for collecting overdue and outstanding debt, resolving account queries, and ensuring a smooth process from order to payment.
Key Responsibilities:
* BUILD STRONG RELATIONSHIPS with customers, sales teams, and other business departments within Softcat, fostering a collaborative environment that drives revenue growth and customer satisfaction.
* SECURE PAYMENTS through effective telephone and email collection techniques, leveraging your negotiation skills and industry knowledge to minimize write-offs.
* COLLABORATE WITH THE SALES AND CUSTOMER SERVICE TEAMS to resolve customer queries, providing exceptional service and support to drive customer loyalty and retention.
The ideal candidate will possess a proven track record in accounts collections work, demonstrating strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
We offer flexible working patterns, including hybrid working arrangements, to ensure a healthy work-life balance and allow our employees to thrive in their roles.
Estimated Salary: £25,000 - £35,000 per annum
Softcat is an equal opportunities employer and welcomes applications from diverse candidates.