Operations Analyst (24/7 Shift Pattern)
Hendon - Shift Work
Security Cleared and NPPV3 advantageous
£409pd inside IR35
Initial 6-Month Contract
Our client, a key player in the public sector, is currently seeking a Security Cleared Junior Ops Support professional for an initial 6 month contract position. This role is ideal for someone looking to make a significant impact within government operations.
Duties that they will be required to carry out on shift are as follows:
* Monitoring of PNC service and responding to service impacting alerts,
* Monitoring of Service Now queue and processing of INC’s and Password requests to customers
* Running of weekly and monthly batch work for Forces and Law Agencies, Processing of ad hoc Batch work
* Re-setting of passwords for customers
* Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
* Liaising with Incident Management, Service Desk, and technical teams
Essential skills and experience:
* Interpersonal skills, with an ability to communicate effectively and professionally
* Ability to work as part of a team
* Willingness to learn new technologies
* Analytical and problem-solving skills
* Demonstrating a strong sense of ownership and drive to follow tasks through to completion
* Maintaining customer focus
Desirable skills and experience:
* Performing a similar role within the Civil Service or at other organisations
* Understanding and / or experience of ITIL Service Management
* Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model
Essential qualifications:
An understanding of Microsoft Suite, any previous customer service experience
Desirable qualifications:
Any previous monitoring experience