British Airways Holidays
Our colleagues and customers are at the heart of everything we do.
We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire, and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
Here at British Airways Holidays, we are part of the growing IAG Loyalty Group, which includes British Airways Holidays, Loyalty (the home of Avios), and The Wine Flyer. Having the advantages of being in this strong collective, coupled with the benefits of working in a smaller company, makes us unique. Our passion, excellence, creativity, and warmth are the qualities that define us.
Our business is growing and has ambitious plans, making it an exciting time to join our team.
About the role
You will own the end-to-end delivery of marketing campaigns covering a variety of destinations, including tourist boards and hotel partners. This includes planning campaigns, booking media, and reporting on their success. You will also manage ongoing relationships with your portfolio of hotels and tourist boards, investing in developing these relationships and understanding their needs.
Working in a brilliant small team, there is a strong emphasis on teamwork, pulling together for overall delivery. You will have the autonomy to develop your hotel relationships and be trusted and supported to do this. This is a busy and multi-tasking role, so you need to be incredibly organized to juggle multiple deadlines, partners, media agencies, and campaign stages simultaneously.
It’s a great opportunity for someone who excels at relationship and stakeholder management and can take a proactive approach. We offer the chance to develop your campaign marketing career in a strong brand that is investing in marketing and growing.
What you will be doing
* Own the day-to-day delivery of marketing for your portfolio of partners.
* Develop relationships with external partners, stakeholders, and internal teams to effectively deliver.
* Create commercially viable ideas for activities.
* Analyze all available data and evaluate the effectiveness of partnership campaigns.
* Ensure that the most appropriate products are used, displayed correctly, and effectively promoted.
* Write and deliver clear briefs to external media and creative agencies, as well as the internal design team for key campaign creative requirements.
What you will bring:
* Proven experience in a marketing/comms-related role and an understanding of how to deliver marketing campaigns.
* Relationship management is crucial for success in this role, so a proven ability to build effective ongoing relationships with credibility, both internally and externally, is a must.
* In travel, things can change, so a proven ability to understand, articulate, and respond to changing internal and external environments is needed.
* Excellent organizational and planning abilities are essential.
* Partnership marketing experience preferred but not essential.
* Ability to travel and represent the company at trade functions outside normal working hours.
What we can offer you
Circa £28-30k per annum salary (this may vary depending on your relevant skills and experience).
We have two opportunities: a permanent role and a 12-month fixed-term role due to maternity leave. Both roles join a thriving marketing team with lots of opportunities for you to develop, learn from a fantastic set of colleagues, and take your career forward in a well-known brand.
Our offices are based in central Crawley, and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings. Office days are coordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few weeks.
Key benefits include
* 25 days holiday per calendar year, increasing by one day for every two complete years, to a maximum of 30 days, plus normal bank holidays.
* Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one.
* Discounts on BA flights and holidays from day one for you, your friends, and family.
* Flexible start & finish times.
* Annual incentive scheme and salary review (dependent on company & individual performance).
* Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions.
* Flexible benefits package including generous life assurance cover, plus options such as dental/medical cover, and cycle to work, technology, and electric car schemes.
* Range of colleague wellbeing and recognition programmes.
Diversity, equality & inclusion are important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.
* We aim to be inclusive – everyone feels valued and respected as an individual.
* We aim to ensure equality and equity – everyone treated fairly as individuals with recognition of unique differences.
* We aim to be diverse – with a mix of colleagues representing our community.
We are advertising this role as a permanent full-time role; however, if you would like to apply on a part-time basis, you are welcome to discuss this at the appropriate stage of the application process.
Closing date for applications is: 2nd February.
Please note - we may close this vacancy early if we receive numerous applications or if business priorities change.
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