Data Analyst - Recoveries
Posting Date: 21 Feb 2025
Function: Risk, Compliance and Assurance
Unit: Finance & Business Services
Location: Darlington (R823), Darlington, United Kingdom
If you have experience with SQL or SAS, can tell a great story with data, and possess great financial forecasting skills, you could be perfect as our new Finance Analyst, based in Manchester, Bristol, Birmingham, London, Gosforth or Darlington. You’ll work three days a week from a flagship office and two from home.
The Recoveries team is responsible for generating £30m in income for BT Group from multiple channels and debt types. Accurate forecasting and performance analysis against various KPIs is vital to ensure we remain on track to continually add maximum value to BT Group.
Revenue generated from debt sales contributes over £10m towards the target. The data analysis element of the debt sale process is key to delivering our outcomes.
Responsibilities:
* Monthly analysis of financial performance by brand, channel, supplier, and product, considering recovery rates, costs, and debt sale income.
* Forecasting future income generated from debt recovery pre- and post-sale by brand, channel, supplier, and product.
* Building highly accurate, detailed debt sale files to comply with Debt Purchaser requirements.
* Identifying and delivering improvements to Debt Sale data files to enhance accuracy and include new customer data for better debt sale pricing.
* Completing ad hoc analysis to identify performance issues or areas of improvement impacting debt sale processes.
* Producing team KPI dashboard to communicate an accurate story of Recoveries performance to stakeholders up to the director level.
* Maintaining effective relationships with external Debt Collections Agencies and Debt Purchasers.
Skills & Experience:
* Strong skills in storytelling with data, building the case for change, and communicating this to business audiences.
* Proficiency in SAS, SQL, and Excel for manipulating large volumes of data to complete detailed analysis.
* Knowledgeable in business strategy and the drivers of organisational performance, including financial literacy.
* Collaborative working with the wider recoveries strategy team to understand drivers of Recoveries volumes and deliver solutions for performance improvement.
* Experience in analysis & interpretation of large volumes of financial performance data, especially in the TELCO sector.
Benefits:
* 10% on target bonus
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
* Enhanced women’s health support.
* 25 days annual leave (not including bank holidays), increasing with service.
* 24/7 private virtual GP appointments for UK colleagues.
* Two weeks carer’s leave.
* World-class training and development opportunities.
* Option to join BT Shares Saving schemes.
About Us:
BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day. We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
If you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required.
If you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway.
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