ROLE DUTIES:
* Problem Solving and Solution Finding.
* Ensuring high standards of merchandising are met at all times in all departments.
* Liasing with the Manager and each department about any issues and jobs that need to be completed.
* Cashing up of tills and recording/reporting any differences.
* Opening and locking up of store each day you are working.
* Being responsible for the till team and resolving any issues in a timely and efficient manner. Reporting any issues where needed to your line manager.
* Ensure all jobs issued by the manager for that day are carried out by the appropriate member of staff in a satisfactory manner.
* Ensure day to day roles are carried out correctly and day to day procedures are followed.
* Dealing with customer queries and steering towards the appropriate member of staff where necessary.
* Answering and dealing with customer telephone enquiries.
* Reporting any issues or problems to your line manager immediately that cannot be resolved by yourself.
* To coach, motivate and develop staff to achieve personal and store objectives through:
* Effectively communicating and ensuring staff adhere to all Company policies and procedures.
* Assist with training and development needs within the centre.
* Assist to ensure all reviews and appraisals are conducted within set timescales.
* Lead the team forward, acting as an inspirational role model, striving for excellence at all times.
* Motivate individuals to achieve more and identify talent management.
* Ensure all staff follow company procedures relating to clocking in and out, dress code, staff purchases, staff meals and break times.
* Assist when needed with performance and conduct issues in line with company policies and procedures.
* Be aware of sickness and absence levels and conduct return to work interviews where needed.
* To assist the General Manager in managing staff rotas and holiday.
* To communicate effectively with the General Manager to ensure key information is passed up and down the line.
* Assist when needed to effectively and efficiently plan and manage key events such as Christmas, Bank Holidays & Seasonal centre change.
* Ensure Health and Safety standards are adhered to and maintained at all times.
Minimum Requirements:
* Must be reliable.
* Good time management.
* Experience of working in administrative support role.
* Experience of working in a customer facing environment.
* The ability to work in a busy and challenging role and be flexible and self-motivated.
* Display market knowledge and awareness of the garden centre sector and products within.
* Display commitment; motivation and conscientiousness.
* Demanding of others and encourage ownership.
* Shows initiative and challenge current and new practices.
* High level of analytical skill.
* Confront difficult issues professionally and efficiently.
* Negotiate and influence effectively.
Benefits for joining our fast growing, family run, independent Garden Centre:
* Generous Staff Discount in both the Garden Centre & Mulberry Cafe.
* Holiday Pay.
* Team social Events.
* Competitive rates of pay.
* Staff uniform provided.
* Free Parking.
To apply please fill in the attached application form with a covering letter or email your CV and covering letter to jobs@radwaybridgegardencentre.com.
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