Opcare, part of the AM Healthcare Group, is the largest supplier of prosthetic and orthotic services to the NHS. As a company, we aim to continuously improve the services we deliver and develop those who work for us.
Looking to join one of the fastest growing clinical service delivery companies in the UK?
Want to join an organisation and team that believes in putting the patient first and focuses on improving the lives of individuals through innovation and service development?
Want to join a team that focuses on staff and people development?
Working at: The Royal Orthopaedic Hospital (B31 2AP) and Birmingham Children’s Hospital (B4 6NH)
As part of a busy and friendly team, you will be working between the Birmingham Children’s Hospital situated in the heart of Birmingham and the Royal Orthopaedic Hospital, south of the city in Northfield.
Birmingham is the second biggest city in the UK known as the ‘City of a Thousand Trades’, booming with development and culture. You get the best of both worlds, being close to a bustling city, whilst also being a short distance from the countryside. Come and join our team and enjoy the benefits of Brummy life!
Job Summary:
We are currently seeking an Administrator who is looking for an opportunity to develop their career and be a part of our large and dynamic team in Birmingham.
This exciting Administration role will primarily focus on the provision of orthotic services to NHS patients. The job holder will help to support the end-to-end service delivery requirements for our patients including speedy and accurate responses to referrals, alongside appointment management, order processing, and goods management. Close working relationships and excellent communication are the route to success in this role, and the friendly team will welcome you with open arms.
Key Responsibilities:
1. Making and receiving telephone calls, both to patients and professionals
2. Liaising with suppliers/chasing orders
3. Conversing with clinicians to identify and resolve patient issues
4. Handling patient files and confidential information
5. Using initiative and logic to answer minor patient enquiries
6. Booking in goods and ensuring that required items are available for clinic appointments
7. Dealing with patient queries
8. Preparing goods for dispatch to patients and other locations
Qualifications/Skills & Experience:
1. Proven track record in administration
2. Efficient user of Microsoft Excel and Word
3. Excellent written and verbal communication skills
4. Knowledge of order processing and data entry using in-house systems
5. Excellent attention to detail
6. Experience of reception work is desirable
7. Exposure to a healthcare environment is desirable
What do we offer?
1. Competitive market salary
2. Industry-leading training opportunities
3. Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
4. Refer a friend incentive scheme
5. Cycle to work scheme
6. Bonus annual leave days for specified special events
AM Healthcare are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.
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