Job summary This is an exciting opportunity for an enthusiastic and friendly person with excellent interpersonal skills to act as the reports Secretary/Administrator. We are looking for a reliable self motivated person who has the ability to be flexible and adaptable the changing needs of the service. Ideally you will be an experienced administrator who is able to provide a comprehensive administration service to the practice. We are currently looking for 30 hours Monday - Friday. Previous primary care experience is desirable but not essential as full training will be given. If you have a willingness to learn, strong organisational and communication skills, are efficient, accurate and enjoy a challenge then this is the role for you. Main duties of the job The following are the core responsibilities of the reports secretary/administrator. There may be, on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Producing insurance reports and associated documentation as required Liaising with external agencies such as Police, Bristol City council, local schools ensuring requests are processed efficiently with the relevant consent from patients. Manage all enquiries in an effective manner Read code data on Emis Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Manage all administrative queries as necessary Maintain a clean, tidy, effective working area always Support all clinical staff with general administrative tasks as requested Adhere to practice policy in respect of preserving patient confidentiality at all times This is not an exhaustive list of duties but is intended as a guide. About us Our Clinical team comprises of 4 Partners, 1 Salaried, 3 Nurses, 1 HCA, Part time Pharmacist, Part time Physiotherapist, Full time Paramedic We believe small is beautiful and feel we have made a success of the small practice where continuity of care, flexibility, team working, and compassion enable great patient care and an excellent clinical experience. Date posted 19 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0537-25-0001 Job locations Hareclive Road Bristol BS13 0JP Job description Job responsibilities The following are the core responsibilities of the reports secretary/administrator. There may be, on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Producing insurance reports and associated documentation as required Liaising with external agencies such as Police, Bristol City council, local schools ensuring requests are processed efficiently with the relevant consent from patients. This is not an exhaustive list of duties but is intended as a guide. See attached Job description for further details Job description Job responsibilities The following are the core responsibilities of the reports secretary/administrator. There may be, on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Producing insurance reports and associated documentation as required Liaising with external agencies such as Police, Bristol City council, local schools ensuring requests are processed efficiently with the relevant consent from patients. This is not an exhaustive list of duties but is intended as a guide. See attached Job description for further details Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Experience Essential Customer Service experience or working with the general public Desirable Experience of administrative duties Experience of working in a health care setting as a medical secretary Skills & Abilities Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Desirable Medical Terminology Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) Experience Essential Customer Service experience or working with the general public Desirable Experience of administrative duties Experience of working in a health care setting as a medical secretary Skills & Abilities Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Desirable Medical Terminology Employer details Employer name Hillview Family Practice Address Hareclive Road Bristol BS13 0JP Employer's website https://www.hillviewfamilypractice.nhs.uk/ (Opens in a new tab)