Sales Director phs Compliance
Golborne
Competitive salary with attractive bonus and car allowance
Full time, permanent position
phs Compliance the UKs leading provider of electrical and testing services with revenue of c.£30m - are looking for a Sales Director who canlead manage and deliver all sales activities in the business. Someone who has a proven track record of proactively contributing to all aspects of business strategy and delivery.
Its an exciting opportunity for a dynamic, entrepreneurial individual to lead a National Sales Team and grow a business alongside the Managing Director and the Senior Leadership Team at phs Compliance. The Sales Director role will have full sales and profitability responsibility for phs Compliances Order Intake and the key challenge is to continue to grow the business while improving margin and profitability and to develop customer experience as a key point of difference. You will have responsibility and ownership of the whole Sales agenda from setting the strategy to making sure its delivered.
Key Accountabilities Sales - Grow profitable revenue year on year.
Create and maintain the right sales structure aligned to the businesss strategy and plan
Set and implement the sales strategy and annual sales plans for key sectors in the business
Lead, manage, motivate and develop the sales team using the appropriate metrics, KPIs, training and development, and performance regime to drive performance and profitable growth.
Implement and maintain effective Account Management Plans to maximise share of wallet
Own the Sales Pipeline and drive sales growth through growing existing contracts and delivering significant contracts
Personally lead large bids on behalf of the business
Identify cross sell and upsell activities both within the business and across phs as a whole
Sales Support - Ensure effective sales support functions are in place to support the business, including bid management, telesales, customer services and sales administration as appropriate and as required
Client retention ensure that customer retention is optimised through excellent account management practice and first class customer service. Ensure issues are identified and resolved promptly.
Forecasting project expected sales volumes for existing and new products, taking action to maintain performance against agreed plans
Pricing optimise pricing to maximise profitability. With the Managing Director and Finance Business Partner, set and enforce pricing and discounting policy and authority levels. Ensure compliance with authority levels and review pricing policy regularly
Contracts ensure sales strategy is de-risked and that customers sign up to appropriate commercial contracts which offer adequate protection to phs and optimise revenue
Targets and Incentive Payments set sales bonus/targets and commission schemes that align to driving profitable sales growth
Customer Satisfaction Lead the customer satisfaction activity for the business. Measure and improve customer satisfaction levels through Net Promoter Score (NPS)
Product Development - ensure that existing products are reviewed and upgraded or retired, and that relevant and profitable new products are developed and introduced to the market
Marketing Work effectively with phs Marketing to create and implement effective and efficient Product Marketing and Marketing Communications which drive profitable sales growth at minimal cost
Digital - Set and implement an appropriate digital strategy and plan to drive profitable sales growth and effective customer service
Competitors and the market - Develop a deep understanding of competitors and the industry, its products and services, opportunities and challenges. Develop plans to beat competitors
Skills and Experience Proven track record setting and delivering a successful sales strategy and plan
Significant experience in the business services market in a senior sales leadership role.
Proven track record of driving profitable sales growth
Prior experience of setting and managing an effective commercial strategy
Proven experience managing sales teams and driving performance using KPIs
Key KPIs Profitable sales growth year on year (£ revenue and gross margin)
Customer retention (% and £)
Customer satisfaction (NPS)
Commercially appropriate pricing and rate cards which are regularly reviewed and changed to optimise profitable growth (£ gross margin)
Compliant commercial contracts which are signed and do not expose phs to inappropriate risk.
About us
As one of the UKs leading providers of statutory electrical and fire safety testing services, phs Compliance ensures our customers comply with the law and health and safety regulations across a wide range of businesses and public service sectors. From highly commercial sectors includingfacilities management and commercial real estate management, to a wide variety of retail, hospitality, leisure and entertainment sectors, to emergency services, NHS providers, defence infrastructure and data centres within UK critical infrastructure, and to a wide range of local authorities, education and central government departments - you'll find phs Compliance delivering essential workplace compliance and building engineering services.
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