Our Receptionist/Administration Assistant will join the Cardiology Department at Torbay Hospital. They will be responsible for greeting and booking patients in for their appointments.
* Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties.
* Support the Cardiology Department in carrying out the booking of appointments ensuring Referral to Treatment (RTT) data quality is kept up-to-date and amended accordingly. Undertake a variety of general office duties, filing, photocopying, tracing of hospital notes, and any other administrative duties.
* Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
* Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need, being adaptable and responsive.
* Provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards.
* Be honest and learn from mistakes, and help to create a "no-blame" culture where people feel able to share and learn from experiences together.
* Work as part of a team demonstrating effective communication and working collaboratively with colleagues inside and outside of the department.
* Acknowledge that you need to continually deliver greater value to customers.
* Be honest about your biggest challenges and create a culture of curiosity and openness.
Working for our organisation: The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite. As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars. We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart/cardiovascular system. You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.
IMPORTANT INFORMATION:
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to assist us in the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient, or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
They will be proficient in customer service skills and computer skills and will be required to be a good communicator and work both independently and as part of the team.
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