Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department.
Responsibilities
1. Oversee the horticulture department operations to maximise profitable sales and growth, whilst creating a unique customer focused environment
2. Providing expert advice and guidance in relation to plant care, maintenance and core gardening products
3. Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
4. Working closely with our central support teams, maintaining excellent communication to improve our business
5. Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
6. As a member of the senior management team, you will also have duty manager responsibilities including key holder duties
Who we are looking for
7. You'll bring horticultural expertise with experience of retail management
8. Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
9. Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
10. Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
11. Positively managing change, you'll lead the team through each season with care and motivation to deliver the best
12. Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
13. Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
14. Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
15. Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
16. Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
17. Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
18. Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.