CUSTOMER EXPERIENCE MANAGER (CX) UP TO £55,000 HYBRID WORKING – 1X DAY A WEEK IN ESSEX We're partnering with one of the fastest growing travel insurance organisations in the world. With a portfolio of brands covering the UK, Ireland and Australia, this is a great opportunity to work with a variety of data and really drive internal customer experience programs across the wider business. THE ROLE: The Customer Experience Manager will have the following responsibilities: Utilise quantitative and qualitative data, and various other data sources to generate strategic insights Report insights and business recommendations to senior stakeholders Helpe mentor and develop junior members of the team Develop and deepen internal customer experience programs Manager customer journeys across all brands and services YOUR SKILLS AND EXPERIENCE: The ideal Customer Insight Manager will have: Knowledge of quantitative and qualitative data Experience within the insurance sector is desirable A background in customer experience within an agency or brand environment Excellent communication skills Experience with Google Analytics (GA) THE BENEFITS: A salary up to £55,000 Bonus Pension Hybrid working Please register your interest by sending your CV to Jack Gould via the apply link on this page.