As a Temporary Customer Service Advisor you will support customers via inbound calls and ensure they receive a high level of service.
Client Details
Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this could go perm for the right candidate!
Description
As a Temporary Customer Service Advisor you will:
Effectively respond to all customer enquiries, promoting the benefits of the Service.
Always provide excellent customer services, recording data accurately and in a timely manner.
Deliver Services in accordance with all relevant Policies and Procedures,KPi's and meet the TSA Quality Standards Framework
Liaise effectively with internal departments, partner organisations and ASC.
Correctly programme and install equipment to ensure customers receive the service they need in a timely manner.
Ensure compliance with the requirements of relevant contracts and Service Level Agreements and KPIs are achieved.Profile
To be successful in this role:
Experience within a customer service based role, particularly telephony based experience.
Have access to a vehicle for work and hold a full driving licence.
Strong phone handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
The ability to multi-task, prioritise, and manage time effectively.Job Offer
In return, our client can offer:
Competitive salary
Immediate start date
Temp to perm opportunity
Great career opportunities
Convenient location in Stockport.
Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license & have access to your own car