Air Logistics Operational Care Specialist | United Kingdom | JR2412_0075 Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story YOUR ROLE The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. Note that the working hours are Mon-Fri 09:00-17:30h. YOUR RESPONSIBILITIES Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo Manage operational tasks through Business Process Automation tools (BPA) and all related features. Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered Initiate and resolve any rate or performance discrepancies Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations YOUR SKILLS AND EXPERIENCES Experience in freight forwarding or customer service is preferred. Strong customer service orientation Ability to communicate effectively Problem solving skills Ability to work on own initiative and as part of a team Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines Perseverance and resistant to challenge Cope with change and embrace new technologies as well as demonstrate change management mind-set LI-DM1 GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 (0)304036371605 ADZN1_UKTJ