Overview of the Role:
The Regional Workplace Experience Manager will oversee and enhance the workplace experience across multiple sites. The role focuses on operational leadership, stakeholder engagement, and project opportunities, ensuring high service standards while managing relationships with Site Directors. The ideal candidate will have a hospitality or concierge background, rather than engineering, and will be responsible for fostering a welcoming, professional environment.
Key Responsibilities:
* Operational Leadership: Oversee workplace operations across Birmingham, Exeter, Cardiff, Nottingham, Bristol and Truro ensuring smooth service delivery.
* Stakeholder Management: Build and maintain strong relationships with location directors at each site, ensuring their needs are met and they remain engaged.
* Workplace Strategy & Projects: Identify opportunities for additional workplace initiatives, particularly in high-profile offices such as Manchester.
* Hard & Soft FM Awareness: While the role is not engineering-focused, the candidate must be competent in SFG20, asset management, and lifecycle planning, ensuring a solid understanding of statutory compliance and fire strategies.
* Front of House & Concierge: With the integration of front-of-house services, the role will focus heavily on customer experience and hospitality.
* Change Management: The successful candidate must demonstrate experience in driving change, influencing behaviours, and effectively managing a diverse portfolio of sites.
* Flexibility & Travel: The role is based in Birmingham, but requires occasional travel to other sites in your portfolio. All travel costs are covered.