Job summary We are recruiting for an Enhanced Care Team Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Enhanced Nursing Care Team supports our highest risk, challenging patients that might require close cohorted supervision or 1:1 enhanced care support. We work alongside mental health liaison team, children and adult mental health team and the wider MDTs to provide gold standard care for our patients. You will be based at the Lister Hospital but may be required to work across site on occasion. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job You will provide support to a variety of patients, some who have confusion, Dementia, Delirium, or mental health challenges both adult and children and need 1-1 enhanced care. You will be required to move around the hospital to provide care and support to the patients with the greater need. You will be expected to do all personal care for your patients, documentation, distraction therapies, activities, and encourage mobility. We are looking for an individual who, has excellent communication skills, can work independently, and can deal with challenging behaviour in all age groups in a pleasant and calm manner. You must have a NVQ level 3 or equivalent in health and social care. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 361-6703214 Job locations Lister Hospital Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications / Training Essential Dementia / Delirium Training Tier 1 or equivalent Health related level 2 apprenticeship and QFC (or equivalent) Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent) within 12 months of employment Willingness to successfully complete the Tier 2 and Tier 3 part of the Dementia / Delirium Training Programme Desirable Good basic education Health related level 3 apprenticeship and QCF (or equivalent) Previous Experience Essential Previous experience in a Dementia / Delirium Setting Previous experience in Mental Health Settings Desirable Experienced in Children's/Learning Disability Settings Skills Essential Ability to communicate in a variety of settings with patients of varying levels of understanding Understanding of quality and change in the clinical setting Ability to work within a team Demonstrates flexible approach to work Basic IT skills or willingness to develop Knowledge Essential Understanding of the requirements of the role Basic understanding of NHS issues Other Essential Excellent attendance record Self motivated Desirable Ability to travel between sites Person Specification Qualifications / Training Essential Dementia / Delirium Training Tier 1 or equivalent Health related level 2 apprenticeship and QFC (or equivalent) Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent) within 12 months of employment Willingness to successfully complete the Tier 2 and Tier 3 part of the Dementia / Delirium Training Programme Desirable Good basic education Health related level 3 apprenticeship and QCF (or equivalent) Previous Experience Essential Previous experience in a Dementia / Delirium Setting Previous experience in Mental Health Settings Desirable Experienced in Children's/Learning Disability Settings Skills Essential Ability to communicate in a variety of settings with patients of varying levels of understanding Understanding of quality and change in the clinical setting Ability to work within a team Demonstrates flexible approach to work Basic IT skills or willingness to develop Knowledge Essential Understanding of the requirements of the role Basic understanding of NHS issues Other Essential Excellent attendance record Self motivated Desirable Ability to travel between sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)