Job Description This role is to support the growth of the Nexthink business in the globally by driving the adoption and use of the Infinity Platform as well as the Adopt, Digital Adoption technology. The focus of the Customer Success Engineer is to provide support to the Internal Customer Success Team for all client technical queries and engagements. This is a strategically important role focused on the medium sized customers and supporting our long tail to be self-sufficient, and requires a technical background and a structured, organized, and diligent approach to succeed. You will also be expected to build executive relationships with proven experience in doing so. This is a key position within the Customer Success team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success and upsell opportunities. Main functions: Working within the Internal Customer Success Team, you will work closely with Nexthink's customers in the sub 150k ARR segment, focusing on onboarding and increasing user adoption, retention, and satisfaction. Possess deep technical knowledge of the Infinity platform to educate customers on best practices within the Infinity platform. Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Nexthink's products and services. Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the CSMs. Collaborate with CSMs to support customers as required to advise users on using Nexthink for their specific business needs, including hands-on support as appropriate. Execute programs to create self-sustaining enablement and evangelism of Nexthink within customer accounts. Collaborate with CSMs to drive customer engagement with the Infinity platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers. Collaborate with other Nexthink functions (such as marketing) on capturing and sharing the customer stories and use cases. When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. Stay current on Nexthink's products, competitive landscape, and data science trends. Manage supplier and security assessments received from customers, working with relevant contacts within Legal, Security and Compliance teams. Act as a voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. Update our CRM database and make sure that customer data is always accurate and reliable Li-Hybrid Li-Remote