We are seeking a highly motivated and experienced Business/Operations Manager - ideally with experience in primary care - to oversee the smooth day-to-day running of our busy GP practice in Epsom, which provides patient care for approximately 14,500 patients.
Excellent leadership and teamwork skills are required in this varied, rewarding but demanding role. The successful candidate will motivate, support and develop a dedicated and experienced team to provide the highest level of care to patients whilst ensuring the practice complies with contractual and legislative obligations. This includes delivering on the requirements of the GMS (General Medical Services) Contract and maintaining CQC (Care Quality Commission) standards.
Main duties of the job
The ideal candidate will have a strong background in healthcare operations, business management, or practice management, with proven experience in leading teams, driving efficiency, and delivering high-quality patient care services. A strategic mindset, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment are essential.
This is a fantastic opportunity for a dynamic leader to make a significant impact in a forward-thinking GP practice, ensuring the highest standards of patient care and operational excellence.
Key Responsibilities:
* Practice Operations & Development: Ensure efficient service delivery, patient flow, and the implementation of best practices.
* Strategic & Partnership Management: Support the GP partners in decision-making, business planning, and stakeholder engagement.
* Population Health & Care Coordination: Oversee patient care initiatives and collaborate with the Primary Care Network (PCN) and other healthcare providers.
* Human Resources Management: Lead recruitment, training, performance management, and staff well-being initiatives.
* Risk & Compliance: Ensure adherence to CQC (Care Quality Commission) regulations and other healthcare governance requirements.
* Facilities & IT Management: Maintain a safe, well-equipped practice environment and oversee IT infrastructure to support digital healthcare initiatives.
About us
Our practice is a large, well-established GP surgery based in Epsom, dedicated to providing high-quality, patient-centred healthcare services, ensuring that our patients receive timely, effective, and compassionate medical attention.
We strive to uphold the highest standards of clinical excellence, patient satisfaction, and operational efficiency while fostering a supportive and inclusive environment for both our staff and patients.
Person Specification
Essential Qualifications
* Experience of working in a healthcare environment
* 4 - 5 years plus experience working in an operations role in General Practice
* Proficiency in IT systems EMIS preferred
Desirable Qualifications
* Experience gained in General Practice in a leadership role, ideally in Practice Management.
* Qualification in leadership and management
* Qualification in Practice Management
Employer details
Employer name
Derby Medical Centre
Address
8 The Derby Square, Epsom, Surrey, KT19 8AG
Employer's website
https://www.derbymedicalcentre.nhs.uk
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