Job Summary
Festival Guides provide the vital resource for a meaningful and enjoyable experience for all visitors to Liverpool Biennial 2025 by giving a knowledgeable, motivated and proactive welcome.
Job Description
These roles have been designed to offer paid opportunities for those interested in pursuing a career in the arts. We at Liverpool Biennial are committed to investing in the skills and talent of those who have a commitment to the Liverpool Visual Arts scene. Festival Guides will benefit from a 4-week intensive training programme ahead of the festival launch, where they will learn all about the festival and the artworks, have the opportunity to shadow on installation and planning, and develop key skills through accredited training in First Aid, Fire Safety, Unconscious Bias, Evaluation and more.
The Festival Guides are responsible for ensuring the day-to-day provision of a high-quality mediation and interpretation service for Liverpool Biennial 2025. The Festival Guide team will take a forward-facing role, welcoming and interacting with audiences across Biennial venues and events, working alongside the Front of House Coordinator and Liverpool Biennial Programme Team to ensure that all visitors are offered a welcoming, safe and memorable experience.
Festival Guides will be responsible for maintaining, staffing and invigilating the venues, reporting issues and checking all equipment and facilities are adequate. They'll be experts on the LB2025 artworks and the festival, as well as the city of Liverpool, offering bespoke advice and tours to visitors to help them get the most out of their experience. They will play a crucial part in the gathering of evaluation through the administering of questionnaires to our audiences, connecting in person with visitors to understand their experience of Liverpool Biennial.
Job Requirements
* Minimum two years' experience in a public facing role such as invigilating, working on events or in the customer service industry
* Excellent communication skills, including being confident in public speaking
* Ability to work well in a team
* Good organising and planning skills
* Confidence in using self-initiative
* Ability to demonstrate reliability and punctuality
* Commitment to Equity, Diversity and Inclusion
* Commitment to Environmental Sustainability and responsibility
* Experience of working in the arts/heritage/visitor attraction/tourism sectors
* Experience of working with people from a wide variety of backgrounds
* A Knowledge of the Liverpool arts community
* Knowledge of contemporary art
* Demonstrable ability to engage individuals with contemporary art & culture
* Knowledge or training in Health and Safety, First Aid, Safeguarding and Accessibility
How to Apply
If you would like to be considered for the role, please apply via our website. You will be asked to send us:
* Your current CV
* A supporting statement which addresses why you are interested in the role and how you meet each of the criteria listed within the person specification, giving examples from your experiences.
* Contact details for two referees.
* Confirmation of whether or not you identify as disabled.
* If you would like to alternatively send a 3-minute audio or video file telling us the content of your CV, please email jade@biennial.com directly.
About Liverpool Biennial
Liverpool Biennial is the UK’s largest free festival of contemporary art and has been transforming the city of Liverpool through public art commissions, community projects, and a legacy of Biennial exhibitions for over two decades.
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