The Lead Nurse is an exciting and developing role within CGPN, the role is a key member of the CGPN Management Team supporting the development and delivery of CGPNs clinical services and initiatives within Cambridgeshire.
This includes support to our two GP practices in addition to our Community and Extended Access Services.
We are seeking an experienced and enthusiastic Lead Nurse with management experience and a strong understanding of quality assurance. Ideally you will have worked in an advanced role and will have experience in managing within a clinical setting.
You will provide leadership and supervision to the CGPN Lead Nurses who work within our practices as well as to our Practice Nurses, Health Care Assistants (HCAs) & Phlebotomists who work within the CGPN Primary Care Hub.
Main duties of the job
This is an exciting and varied role that requires:
* Clinical oversight of Nurse led services
* Clinical input assessing new service opportunities
* Assuring clinical safety and driving excellent patient outcomes
* Supervising, mentoring and auditing CGPN Nurses, HCAs & Phlebotomists
* Quality assuring policies, protocols and practice
* Patient facing work where services require additional capacity
* Working alongside the CGPN GP Medical Director and Clinical Governance Board in the oversight, management and development of nursing provision
About us
Cambs GP Network is a Federation of GP practices in Cambridge and the surrounding villages. We strongly believe in the value of Primary Care.
Our overarching vision is to protect General Practice and develop Primary Care in order to provide the best possible care for our patients.
We are a private limited company with a social enterprise ethos. Our practices are our shareholders and any profits made are reinvested into our practices and into providing services for our patient population.
Our team is made up of Operational staff, GP's, Practice Nurses, HCA.
Job responsibilities
Duties and Responsibilities:
The duties and responsibilities to be undertaken by the CGPN Lead Nurse may include any or all of the items in the following list.
RESPONSIBILITIES:
Clinical Governance
* Working in partnership with the CGPN Medical Director& Clinical Governance Board to ensure services have robust clinical governance processes and procedures in place
* Develop and continuously review service policies and protocols to ensure they are following latest guidelines and best practice
* Mentoring and supervising staff to ensure they are following protocols and procedures through shadowing and supervision of staff during clinics & home visits
* Supervise staff regularly, both on a one-to-one basis and by holding team meetings to ensure all staff are clear on processes and procedures
* Support the Operations Manager and GP Clinical lead to investigate complaints and serious incidents
* Ensure clinical staff are compliant regarding training and certification
* Support the Operations Manager with training provisions
* Instilling a culture of learning & quality improvement to service delivery
Quality Assurance
* Lead and deliver an effective governance and risk management programme to enhance the quality of services provided through evidence-based practice
* Ensure that all services adhere to statutory regulations incorporating best practice and national service guidelines
* Produce reports which demonstrates service quality, clinical outcome measures and statutory compliance
* Actively lead and engage with service users to monitor outcomes and service satisfaction
Primary Care Hubs
* Provide clinical supervision and leadership to Practice Nurses and HCAs working within the Hubs
* Provide support and mentoring to Phlebotomists working within the Hubs
* Act as point of contact for clinical issues affecting delivery of Enhanced Access and HCA-led clinics
* Work alongside the CGPN SMT in identifying new Nurse-led services and support their implementation
* Ensure CGPN Practice Nurses have the skills and competencies required to deliver a broad range of clinics in the GP Hub, supporting them to develop the skills where required
* The ability to be flexible within hours of work to visit hubs during operating hours
Communication
* Act as an advocate when representing patients and colleagues
* Communicate effectively, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
Management & Leadership
* Provide leadership and guidance to the Primary Care Hub Nursing staff
* Support clinical meetings for the CGPN Nursing Team
* Take responsibility for own development, learning and performance, including participating in clinical supervision and acting as a positive role model for CGPN Practice nursing staff
* Support the development of others in order to maximise staff potential.
* Lead the CGPN Nursing team in the planning and implementation of CGPN guidelines, protocols and standards, and local project or initiatives.
* Lead on Nurse audits and service reviews, as guided by the CGPN Clinical Lead
Service Development
* Support the Service Delivery & Partnership Manager to identify and assess service development opportunities, providing clinical input into the scoping and design of potential services
* Work alongside the CGPN Clinical Lead and Operations Manager to develop and enhance existing services
Learning and Development
* Act as a mentor for the Phlebotomists, Health Care Assistants & Nursing staff, disseminating learning and information in order to share good practice, and inform others about current and future developments ( courses and conferences).
* Ensure HCA and Practice Nurse teams skills and knowledge levels are up-to-date and able to meet the changing needs of the business,
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:
* Using personal security systems within the workplace according to CGPN guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
* Ensuring all clinical skills are maintained & current
Quality
The post-holder will strive to maintain quality within CGPN, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Qualifications
Essential
* Self-directed Practitioner
* Highly motivated
Desirable
* Mentor/teaching experience
* Experience of clinical supervision/training
* Management experience
Qualifications
Essential
* Registered Nurse with valid NMC registration
Criteria
Essential
* Awareness of accountability of own and others roles in a Nurse-led service
* Knowledge of health promotion strategies
* Awareness of local and national health
Desirable
* Knowledge of clinical governance issues in Primary Care
Knowledge
Essential
* Management knowledge
* Knowledge of professional codes and guidelines and their implications for practice.
* Knowledge of the Care Standards Act and Care and Quality Commission Requirements.
* Knowledge of Quality Assurance tools
* Fully conversant with the NMC Code of Professional Conduct and associated national guidelines and abide by their guidance
* Minimum 5 years post registration experience
Desirable
* Knowledge of public health issues in the area
* Ability to identify determinates on health in the local area
* Awareness of the wider health economy
Other
Essential
* Flexibility
* Enthusiastic
* Valid UK driving licence
* Team player
Desirable
* Proactive and driven to succeed with a proven track record of delivering against targets
Experience
Essential
* Experience of leading a team
* Registered Nurse with valid NMC registration
Desirable
* Experience of managing patient complaints/feedback
* At least 2 years Community Nursing experience
* At least 2 years experience as a Practice Nurse in a Primary Care setting
* Experience in implementing protocols and clinical guidelines
* Community Nursing Specialist qualification or equivalent
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