About us
We are professional, agile and our goal is to At The Elms Medical Practice our Mission Statement is: To provide the best Primary Care Services possible by working in partnership with our patients, staff local initiatives, national guidelines, regulations, and governance. Our Vision: “To be the leading practice for patient experience and clinical outcomes” Our values are: Quality Care, Integrity, Compassion.
Our work environment includes:
* Modern office setting
Staff at The Elms Medical Practice have a duty to conform to the following:
Equality, Diversity & Inclusion: A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Safety, Health, Environment and Fire (SHEF): This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.
Confidentiality: This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. It is essential that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI): To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
Induction Training: On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Reception Manager.
Learning and Development: The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.
Service Delivery: Staff at The Elms Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are adhered to at all times.
Security: The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.
Professional Conduct: At The Elms Medical Practice, staff are required to dress appropriately for their role.
Leave: All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of five weeks leave each year plus bank holidays.
Primary Responsibilities: The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signpost patients to the correct service
5. Initiating contact with and responding to, requests from patients, team members and external agencies
6. Read code data on EMIS Web
7. Photocopy documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Input data into the patient’s healthcare records as necessary
10. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Carry out system searches as requested
13. Maintain a clean, tidy, effective working area at all times
14. Monitor and maintain the reception area and notice boards
15. Support all clinical staff with general tasks as requested
Secondary Responsibilities: In addition to the primary responsibilities, the medical administrator may be requested to:
1. Partake in audit as directed by the audit lead
2. Support administrative staff, providing cover during staff absences
3. Action incoming faxes when necessary
4. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
5. Complete opening and closing procedures in accordance with the duty rota
6. As required support the Reception and Medicines Managers in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
7. Ordering and monitoring of stationery supplies
Job Type: Part-time
Pay: £8.60-£11.44 per hour
Expected hours: 30 per week
Benefits:
* Company pension
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: Medical Receptionist.
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