IT Support Technician
Location: Edgbaston, Birmingham
Salary: £DOE
Job Type: Full-time Monday-Friday, office based
ACS have teamed up with a U.K wide legal firm to support with the recruitment of an I.T technician to join their team and ensure all company operations run smoothly.
About the Role
Our client is seeking a highly skilled and motivated IT Support Technician to join their IT team. The role is crucial in ensuring the smooth operation of their IT systems, support end-users, and maintaining IT infrastructure within a professional legal environment. You will assist with technical issues ranging from simple to complex, system administration, network administration and project-based IT improvements.
Responsibilities
Provide high level technical support for IT-related issues, including hardware, software and networking.
Troubleshoot and resolve escalated IT support tickets in a timely manner, ensuring minimal disruption to business operations.
Support and maintain Windows-based environments, including Active Directory, Office 365 and our bespoke case management system.
Install, configure, and maintain desktops, laptops, printers and other IT peripherals.
Assist with user account management, including onboarding, offboarding and access control.
Ensure security best practices are followed, including endpoint protection, patch management, and compliance.
Work with external vendors and service providers as needed to resolve IT-rela...