Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. In this role, you will be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by providing excellent Customer Service, carrying out Smart installations, and promoting energy efficiency.
You will report directly to the Metering Team Manager and will be responsible for safely carrying out smart metering installations and maintenance, as well as delivering exceptional customer service.
You’ll be working 42.5 hours per week based in one of the areas mentioned above, with some travel required for training and customer support. The role also involves driving one of our EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrate sound decision-making skills, and take responsibility for your work while driving positive outcomes.
Your key outcomes will be:
* Advocating for OVO’s Plan Zero and energy efficiency, delivering the highest level of customer satisfaction.
* Engaging with customers on the benefits of smart meters and how to monitor and reduce their energy consumption.
* Continuing to develop with support and coaching from mentors and your Manager.
* Managing the customer experience, ensuring materials are stocked in your van, and maintaining proactive communication.
* Adapting working methods to install Smart metering systems in various customer environments.
* Identifying unsafe conditions and taking appropriate actions.
* Collaborating with peers and colleagues to meet customer needs.
* Taking ownership of your work and refreshing knowledge and skills regularly.
* Carrying out risk assessments to ensure safety for yourself, customers, and their property.
* Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points) valid in the UK.
* Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Demonstrate key behaviours that align with our OVO values, including collaboration and problem-solving.
* Value different perspectives and create an inclusive working culture.
* Are comfortable assisting customers in their homes.
* Are skilled at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO. You will receive 9% Flex Pay on top of your salary, with 4% auto-enrolled into your pension.
Here’s a taster of what’s on offer:
34 days of holiday (including bank holidays).
For your health: Healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and charitable donations.
For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO, led by our people for our people. Join us and play a part in building an inclusive workplace.
Oh, and one last thing...
We’d love to hear from you even if you don’t tick every box. If you think you have most of what we’re looking for, go ahead and hit apply. We want to make the application process as easy and comfortable as possible.
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