The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry.
Key Responsibilities:
* Collaborate with the Group IT Team to continuously develop and manage IT infrastructure.
* Ensure alignment of IT security policies and procedures with all IT hardware and software components.
* Take the lead on new infrastructure projects aimed at improving efficiency and functionality.
* Offer expert advice on system enhancements and optimizations.
* Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution.
* Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage.
* Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies.
* Coordinate with solution providers and maintain relationships with IT partners.
Essential Skills:
1. Proficient understanding of computer hardware, network, and telephony applications.
2. Desirable experience with VMWare and networking technologies such as VLAN segregation.
3. Bachelor’s degree in comp...