Digital Marketing Account Manager – Hybrid (Manchester)
Location: Manchester (Hybrid)
Salary: £25,000 + Bonus
⏳ Type: Full-time, Permanent
Join FirstFound – A Career with Impact
Are you passionate about helping businesses grow and seeing the results of your work? Do you thrive on delivering outstanding customer service while using your digital marketing expertise? If so, we’d love to hear from you!
FirstFound has been helping businesses succeed online since 2000, specialising in SEO, PPC, Content Marketing, and Web Design. Our mission is simple: make digital marketing accessible and effective for small and medium businesses.
What You’ll Do
As a Digital Marketing Account Manager, you'll be the go-to expert for our clients, helping them achieve their marketing goals while delivering exceptional customer service. Your role will include:
✔ Managing client relationships – You'll be the main point of contact, ensuring customers feel supported and informed.
✔ Implementing marketing strategies – Primarily SEO-focused, but also incorporating PPC, Social media, content marketing, and web improvements.
✔ Tracking and improving performance – Using tools like Google Analytics, Search Console, Semrush and industry platforms to analyse data and optimise campaigns.
✔ Educating and advising clients – Translating technical SEO into clear, actionable insights for businesses.
✔ Problem-solving & continuous learning – Staying ahead in digital marketing while adapting to client needs.
What We’re Looking For
We want someone who:
✅ Loves working with customers and gets satisfaction from seeing them succeed.
✅ Has digital marketing knowledge, ideally with experience in SEO (beyond just social media).
✅ Can communicate clearly and build great relationships with clients.
✅ Is results-driven, analytical, and proactive in finding solutions.
✅ Can manage their own workload and prioritise effectively.
✅ Has completed higher education courses in Digital Marketing or SEO (preferred).
✅ Has experience in customer service or account management and is eager to combine both skills into a lifelong career.
What’s in It for You?
A career, not just a job – We provide full training and mentorship to help you grow.
Competitive salary & bonus – £25,000 per year + performance incentives.
Hybrid working – A mix of office (Manchester) and remote flexibility.
Career progression – Clear paths for advancement within FirstFound.
Private healthcare & benefits – Including pension, cycle-to-work scheme, and more.
Great company culture – Supportive team, casual dress, and regular company events.
Ready to Apply?
* If you’re passionate about digital marketing, customer service, and career growth, we’d love to hear from you! Apply now and start your journey with FirstFound.