Chorley Group is a family owned and run, AM 100 motor group, delivering 5 star service across both sales and aftersales. With ongoing expansion at our Wigan dealership, we have an exciting opportunity for an aftersales manager to join the team.
What will I be responsible for?
Joining our team as an Aftersales Manager, you will oversee our established aftersales departments whilst managing a team of technicians, service and parts advisors and an onsite outbound call center. Your day to day responsibilities will include:
* Managing performance and development of all staff
* Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance
* Controlling costs in line with departmental and dealership objectives and business plans, ensuring that profit targets are achieved, margins maintained and expenses controlled, utilizing all resource cost effectively.
* Ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally
* Setting dealership targets in line with manufacturer guidelines and standards
* Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards
* Buying into our Company values and ensuring those values are integrated within the aftersales department
* Maintaining a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
Who are we looking for?
As our ideal candidate, you must be able to demonstrate proven experience as an automotive Aftersales Manager within a franchised dealership. You will also require:
* Ideally Nissan and / or Stellantis franchise experience
* Knowledge of Kerridge and RTC would be an advantage
* A 'hands on' management style with helping to drive the team and business forward
* A professional attitude at all times when dealing with customers
* Excellent communication skills
* Strong organizational skills
* The ability to work under pressure in a busy environment
* Impeccable manners
In return you can expect an OTE of £60k pa, holidays that increase with length of service and a Company benefits package that includes life assurance, permanent health insurance, pension and employee assistance programs. You will also be eligible to participate in the company vehicle lease scheme.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
Schedule:
* Day shift
Ability to commute/relocate:
* Manchester M46 0GA: reliably commute or plan to relocate before starting work (required)
Experience:
* sales: 1 year (preferred)
Work Location: In person
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