Job Description Automotive Assistant Service Manager role available for a franchised dealership Job Role An exciting opportunity has arisen for a Service Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence. As a Service Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs. Daily duties will include: People management of the Aftersales team Ensuring customer satisfaction metrics are hit Hitting monthly KPIs/budgets Ensuring all repairs are fully compliant Daily reporting Ensuring all warranty reporting is complete Your credentials: Currently a high achieving Service Manager in a franchised dealership Hands-on leadership style, not afraid to roll your sleeves up and get stuck in Experience of working in a target driven environment Ability to lead from the front and engage with the full team Able to motivate and engage a large team to success Proven success in exceeding aftersales targets Goal orientated - hungry to be the best Benefits package: company car an excellent salary and bonus earning potential a friendly, knowledgeable and motivated work environment in a family-run company staff discounts and preferential benefits scheme, including childcare vouchers full inclusion in profit-share scheme an invitation to contribute to the future of the company at regular ‘think’ tanks and our annual company the opportunity to be rewarded for being a top performer and / or team player at our annual Appy Awards subsidised group Christmas parties Type; Full Time