We currently have a vacancy for an experienced Technical Support Engineer who is keen to progress their career with a successful, ambitious, and growth-oriented Managed Security & Services Provider.
Successful candidates will have the “Outsource DNA” - a friendly, professional, and dynamic approach with customers and staff.
Job Summary: You will be responsible for delivering professional and knowledgeable client support respecting agreed SLA’s, bringing resolution to issues in a timely fashion. We are keen to attract motivated, ambitious, and technically skilled support engineers across our existing support team based in Antrim.
Experience/Skills:
* At least 3-5 years’ experience in a Level 3 support role with strong networking skills.
* Experienced with Windows server and virtualization (VMware and Hyper-V).
* Demonstrate your knowledge and understanding of Windows-based operating systems.
* Competent Office 365 administrator.
* Experienced with Active Directory, DNS, DHCP, and Group Policy.
* Experienced with Microsoft Intune and mobile device management.
* Experience in the use of Veeam Backup Solutions or similar products.
* Microsoft-related qualifications and certifications are essential.
* Possess strong written documentation skills and have excellent verbal communication skills.
Preferred Skills:
* Experience of working within an MSP environment.
* Hands-on experience and understanding of switching, firewalls, routers, and wireless APs.
Company Benefits:
* Work/life balance
* Family-friendly environment
* Day off for your birthday
* Team Building
* Learning and development opportunities
* Private Medical cover through Vitality
* Health Care Cash plan through Westfield
* Life insurance cover
* 31 days holiday with extra days for long service
Please note: All applicants must possess the legal right to work in the UK & a basic Access NI check will be completed upon successful appointment.
Outsource Group is an Equal Opportunities Employer.
Apply today by uploading your CV below.
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