Job Description
Main Duties and Responsibilities:
* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
* Support the Fitness Manager with Gym Floor
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
* To drive the secondary, spend KPI targets.
* To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
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